Frequently Asked Questions.
Please find below the most frequently asked questions. The answers provided can help you get a quicker response to your questions. In case none of those help you with your situation, please send us an e-mail at [email protected] and we will get back to you as soon as possible
I have not received my Cheat Sheet or Receipt. What shall I do?
After your purchase, we usually send your Cheat Sheet and Receipt PDFs within 5 minutes of your purchase. If you do not see an email from us, we recommend:
- Checking your Spam inbox first.
- Ask for the cheat sheet to be re-sent. You just need to type in below the email address you used for your purchase and we will send you your order again.
Thank you we've just resent your order. Please check your email.
There was an error: either the email you entered is invalid or we found no order associated to your email, please contact [email protected] for further assistance
Can you tell me more about your Money Back guarantee policy?
Here is the process we have when it comes to our money back guarantee policy:
- First we encourage our customers to give a full try and study the cheat sheet extensively
- Then, we encourage them to practice their test on our sister site: dmv-written-test.com
- For the 0.8% of our customers who do follow this process and yet fail their DMV Test, we indeed offer a full refund. We just ask for a scan of the paper the DMV gives you when you fail your test. Please send it to us at [email protected] and we will get back to you as soon as possible.
I try to complete the order but it is not going through. What is happening?
Transactions can be denied for a variety of reasons from insufficient funds to CVV issues. Unfortunately Credit Card processing companies do not always communicate the reason. So here is what we suggest:
- Check one last time you have all the digits rights. Most mistakes here come from the CVV
- If it still fails, we recommend either trying an other card, Paypal or Venmo
Can you send the Cheat Sheet by mail?
We do not send our cheat sheets by mail at this point. With 30+ Color pages, the cost printing it and sending it over would be prohibitive. We really want to keep our cheat sheet prices as low as possible and help as many people as possible. We do recommend people download the cheat sheet and then print it at home.
I did receive your email but there is no cheat sheet or receipt. What shall I do?
This issue rarely happens but when it does it is usually an issue with Windows Mail. We recommend trying to access the email without going through Windows Mail. If this is not an option, send us an email at [email protected] and we will be happy to send it back to you as soon as possible. You can also watch the following video which shows you how to update some security settings preventing the pdf to show in windows mail : https://www.youtube.com/watch?v=WtJq35koti4
I made the mistake of purchasing the wrong state or wrong license type. What shall I do?
Don't worry this happens. Send us an email at [email protected] and we will be happy to refund you and allow you to purchase the right one or directly send you the right one if it falls under the same price category.
I did receive my Cheat Sheet but I cannot open it. What shall I do?
Here are the various solutions to view your cheat sheet:
- You can directly view it in your browser. If you do use Chrome, you can easily open the PDF directly in Chrome.
- You can also download it on your computer and like any pdf, you should have a default application that will most likely open it.